Independent digital wellbeing guidanceAdults 18+ · New Zealand

Protect access

Build an account that is difficult to take over

A secure account starts with unique credentials, protected recovery details and a habit of slowing down when a message creates urgency.

Use a password that belongs to one account only

Password reuse turns one compromised service into access to several accounts. Use a password manager or a long unique passphrase, and enable multi-factor authentication when the service supports it. Keep recovery email and phone details current, because recovery is part of the security boundary.

Do not sign in from an unexpected message

Messages about blocked withdrawals, account suspension or urgent verification are designed to trigger quick action. Open the service using your own saved address instead of the link in the message. Never send a password, one-time code or full payment-card details through chat.

Urgency is not proof that a request is genuine.

Keep the device clean

Install operating-system and browser updates, use a screen lock and remove browser extensions you no longer trust. Avoid entering financial details on public or shared devices.

Review active sessions

Sign out old devices and review recent activity after travel, device repair or any unexplained account change. If access looks unfamiliar, secure the recovery email first and then reset the affected account.