Independent digital wellbeing guidanceAdults 18+ · New Zealand

Start with the basics

A practical safer-online-play checklist

Good decisions are easier when the essential information is visible before an account, payment or promotion creates pressure.

Understand the service before it asks for commitment

Do not let a polished interface stand in for basic information. Before creating an account, look for a clear operator identity, readable terms, an explanation of how support works and a straightforward way to close or restrict the account.

If key information only appears after registration or a deposit, treat that as a reason to pause. A safer service should make important conditions available before it asks for money or identity documents.

Slow down when the page creates urgency

Countdowns, repeated prompts and short-lived offers can narrow attention. Before acting, close the page and decide what you would choose without the timer. Take screenshots of any terms that influence your decision, especially where a promotion, subscription or withdrawal condition is involved.

A genuine decision still makes sense after a break.
01

Protect the account

Use unique credentials, secure recovery details and multi-factor authentication when it is available.

Account security guide
02

Check the payment

Know the total cost, limits, fees and withdrawal conditions before entering payment information.

Payment safety guide
03

Set the boundary

Decide time and money limits in advance, then stop when either one is reached.

Responsible play guide